Terms of Service

Slate is a software platform for pool service companies and the properties they serve: routes and dispatch, service visits and photo logs, tickets, estimates and approvals, compliance records, and optional 24/7 water-quality monitoring using Slate hardware installed at a pool. Slate is a software and monitoring provider. Unless we expressly agree otherwise in writing, Slate does not perform pool maintenance, chemical treatment, or repairs, and the pool service company or property operator remains responsible for the pool.

• You must provide accurate information and keep your sign-in credentials confidential. You are responsible for activity under your account.
• An organization's owner or admin controls who can access its data and may invite, change, or remove team members.
• Each account is for a single organization. You may not share one login across companies or resell access.
• You must be at least 18 and able to form a binding contract.

New organizations receive a 14-day free trial of the software with no payment method required. When the trial ends, access is paused until you choose a plan. Trial data is kept for a reasonable period so you can pick up where you left off.

• Software plans and current prices are listed on our pricing page. Plans are billed monthly or annually in advance through Stripe, our payment processor, and renew automatically until cancelled.
• Additional team seats on plans that allow them are billed on the same cycle as the base plan.
• You can cancel at any time from Billing in the app. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Fees are non-refundable except where required by law or expressly stated here. We do not prorate refunds for unused time on a monthly or annual plan after cancellation, but we will work with you in good faith if you cancel an annual plan within 14 days of its first charge.
• If a payment fails we will retry and notify you. If it remains unpaid, we may suspend the account until the balance is settled.
• We may change prices with at least 30 days' notice; changes apply at your next renewal.
• Sales tax is added where applicable.

Slate Water Quality Monitoring Packages are leased, not sold. For each monitored pool:

• The hardware (cellular gateway, sensors, enclosure, and SIM) remains the property of Slate at all times. You may not sell, pledge, modify, open, or move it to another pool without our agreement.
• Monitoring is billed per pool, monthly or annually, at the rate shown on the pricing page, with a 12-month minimum term from activation. Annual plans are prepaid. Where Slate performs the installation, any installation fee is quoted and agreed with you before scheduling.
• The lease includes the hardware, cellular connectivity, and a warranty against defects for the life of the subscription. We will repair or replace defective hardware at no charge. Damage from misuse, chemical exposure outside the enclosure, water intrusion from improper installation, theft, or loss is billed at replacement cost.
• You will provide continuous power, a reasonable installation location, and access for installation, service, and removal. Where Slate does not perform the install, you or your pool service company install it following our instructions.
• When monitoring for a pool ends, the hardware must be returned to Slate (or made available for pickup in the Greater Austin area) within 30 days, or you will be charged the replacement cost shown in your account.
• Readings are informational. Sensors drift and require periodic calibration, and cellular coverage can be interrupted. You remain responsible for testing, treating, and operating the pool in compliance with applicable health codes; do not rely on Slate readings as the sole basis for safety decisions.

Pool service companies may choose to collect payments from their customers through the Service. These payments are processed by Stripe under a Stripe Connect account that the pool service company opens and controls, and are subject to the Stripe Connected Account Agreement. Slate charges a platform fee on each such payment, disclosed in the app when you enable the feature. Slate is not a party to the service agreement between a pool service company and its customer, does not hold funds, and is not responsible for the quality of services exchanged. Disputes about those services are between the two parties, although we will provide the relevant records from the Service on request.

You own the data you enter into the Service — property records, visit logs, photos, readings, and documents. You grant Slate a license to host, process, display, and back up that content as needed to provide the Service, including showing it to the other parties you are connected with (for example, a property manager sees the tickets and photos for their own properties). You are responsible for having the right to upload what you upload, including photos taken on a customer's property.

• Do not use the Service to break the law, infringe others' rights, or upload malicious code.
• Do not attempt to access other organizations' data, probe or overload our systems, or reverse engineer the Service or the monitoring hardware.
• Do not misrepresent compliance records. Public compliance pages reflect the readings and records your organization maintains; falsifying them may violate health regulations.
• Do not use automated means to scrape the Service beyond what our published interfaces allow.

The Service, including its software, design, hardware configurations, and the Slate name and marks, belongs to Slate and its licensors. These terms do not grant you any rights in them other than the right to use the Service as described.

We work to keep the Service available but do not guarantee uninterrupted operation. Cellular networks, power at the property, and third-party providers are outside our control. We may change or discontinue features with reasonable notice, and we will not materially reduce the core functionality of a paid plan during its current term without offering a refund for the remainder.

THE SERVICE AND HARDWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR THE HARDWARE WARRANTY IN SECTION 5, SLATE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SLATE DOES NOT WARRANT THAT READINGS WILL BE ACCURATE AT ALL TIMES OR THAT USE OF THE SERVICE WILL RESULT IN REGULATORY COMPLIANCE.

TO THE FULLEST EXTENT PERMITTED BY LAW, SLATE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, POOL CLOSURES, FINES, OR INJURY ARISING FROM POOL CONDITIONS, EVEN IF ADVISED OF THE POSSIBILITY. SLATE'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID SLATE IN THE 12 MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

You will defend and indemnify Slate against claims arising from your use of the Service in violation of these terms, your content, the services you provide to your own customers, or the operation of pools you are responsible for.

You may close your account at any time. We may suspend or terminate accounts that violate these terms, go unpaid, or create risk for other users, with notice where practical. On termination, outstanding fees remain due, leased hardware must be returned under section 5, and we will make your data available for export for 30 days before deletion, except where retention is required by law or by the organization that owns the records.

These terms are governed by the laws of the State of Texas, without regard to conflict of laws rules. Any dispute will be brought in the state or federal courts located in Travis County, Texas, and both parties consent to that venue. Before filing, each party agrees to try in good faith to resolve the dispute by contacting the other.

We may update these terms. We will post the new version with a new effective date and notify account holders of material changes by email or in the app at least 14 days before they take effect. Continued use after that date means you accept the updated terms.

Slate Pool Services, LLC, Austin, Texas. Reach us through the contact form on our website. Our Privacy Policy explains how we handle your information and forms part of these terms.